Solutions - Improve: WhatsAppCase Study
Solutions: WhatsApp Case Study
WhatsApp
FOR established SME Businesses in South Africa
WHO manual & time-consuming interaction with customers. Losing customers due to delayed responses and requires additional staff to handle requests
AND WANT instant and cost-effective communication channel with their customer.
THE WhatsApp Solution IS a Digital communication channel / chatbot for customer interaction
THAT enable your customer to effectively communicate with you on their favourite messaging app.
UNLIKE traditional time-consuming email or manual response to customer requests, only 8-5 or expensive mobile app
OUR PRODUCT enables instant & personal customer communication.
Trends
- 1,8 million ecommerce users in South Africa, with an additional 6.36 million users expected to be shopping online by 2021.
- 90% of internet users in South Africa are active on WhatsApp.
- 5 million businesses around the world use WhatsApp Business.
- 29 million active mobile internet users in South Africa.
Recommendations
- Enable order notification to your customer via WhatsApp
- Enable re-order to your customer
- Reduce your call center cost
- Provide information to your customers 24/7